TRHN Receives Guardian of Excellence Award for Outstanding Performance in Patient Experience

Tyrone Regional Health Network is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above in certain areas of performance. Tyrone Hospital is recognized for outstanding performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

 Tyrone Regional Health Network operates on a continuous improvement philosophy and places great emphasis on patient satisfaction. The organization has established customer service standards that are communicated within the organization and reviewed annually as part of an annual required in-service. Customer service expectations are also incorporated into new employee orientation. Each hospital department utilizes methods suited to their area, to engage staff and identify improvement opportunities on an ongoing basis.

“On behalf of the Board of Directors and Management team at Tyrone Regional Health Network, I would like to thank our Tyrone Regional Family of caregivers, for continually putting our patients first.  It is through their hard work and diligence that we have been able to receive this award. We thank all of them for their daily efforts in making Tyrone Regional Health Network one of the BEST hospital’s in our Communities and Nation,” said Joseph J. Peluso, CEO at Tyrone Regional Health Network.

According to Mr. Peluso, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“We are proud to partner with Tyrone Regional Health Network,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Tyrone Regional Health Network continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

PHOTO CAPTION: Pictured left to right with the 2017 Press Ganey Guardian of Excellence Award for Outstanding Performance in Patient Experience that was awarded to Tyrone Regional Health Network are: Amy Vereshack, Vice President of Outpatient Operations at Tyrone Regional Health Network, Patrick T. Ryan, CEO of Press Ganey, Vicky Shaw, RN of the Tyrone Regional Health Network Emergency Department and Anna Marie Anna, Chief Nursing Officer at Tyrone Regional Health Network.

 

About Tyrone Regional Health Network

Tyrone Regional Health Network is a clinically integrated collaborative partnership comprised of several entities: Tyrone Hospital, Tyrone Rural Health Center, Pinecroft Medical Center, Houtzdale Rural Health Center, Tyrone Hospital Foundation, Tyrone Hospital Auxiliary, Tyrone Fitness & Wellness Center, Breast Cancer & Women’s Health Institute, Orthopedic Center of Excellence and other community providers of care, visit www.tyroneregionalhealthnetwork.org. 

About Press Ganey

Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With more than 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient and caregiver suffering while improving the safety, quality and experience of care. For more information, visit www.pressganey.com.